Merchant Policy

Return/Refund Policy:

The product offered for sale is clearly described on the website. We take great pride in making sure what you order is what arrives. Our flowers are delivered direct from Holland with over 2k varieties to choose from and are high quality. All items are 100% guaranteed to be fresh and not damaged or defective. Sadly, we cannot offer refunds on items that were ordered incorrectly, and due to how quickly our products are shipped we do not offer cancellation once an order is placed. We will happily offer refunds on any damaged products in the form of either store credit towards the next purchase or reimbursement minus any delivery fees. Due to the perishable nature of the product we sell it must be returned and inspected within 24 hours of delivery/pickup. Returning of damaged product will be the same as the delivery/pickup option selected while ordering.

Delivery Policy & Methods:

We guarantee that the product you order will arrive on the day you have specified, but we do not guarantee an exact time of its arrival. When the method of delivery is set as warehouse pickup we will accommodate your pickup, within standard business hours. We are not responsible for any attempt to pick up during off business hours, in this case pickup will occur the next day. When you have requested store delivery we will do our very best to get your product to you as quickly as possible with the understanding you will make yourself available for delivery during normal business hours.

Privacy Policy Statement:

Cityside Flowers LLC operates Cityside Holland Direct.

What information do we collect?
We collect information from you when you register on our site or place an order.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number, credit card information and any other information vital to completing an order.

What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
; To personalize your experience
(your information helps us to better respond to your individual needs)
; To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)
; To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
; To send periodic emails
The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be kept on file for more than 60 days of your last order.

Do we use cookies?
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.
We only use cookies to understand and save your preferences for future visits.

Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. We may release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.

Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent
By using our site, you consent to our privacy policy.

Changes to our Privacy Policy
If we decide to change our privacy policy, we will update the Privacy Policy modification date below.

Contacting Us
If there are any questions regarding this privacy policy you may contact us by emailing

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Your contact information will never be shared or sold.